Jessica Elese

Team Leader

Sevilla, ES.

About

Highly accomplished professional with over 12 years of experience in sales and client relations, specializing in the banking, insurance, and energy sectors. Currently at Selectra, I excel at crafting tailored solutions for French clients, ensuring satisfaction through clear communication. My expertise spans CRM strategy, project management, and team leadership, driven by a passion for innovative campaigns and process optimization to deliver exceptional client experiences and contribute to brand evolution.

Work

Selectra

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Inside Sales Representative

Seville, Andalusia, Spain

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Summary

Leads client engagement and sales for French clients, optimizing product selection and ensuring competitive pricing for energy, telecom, and insurance services.

Highlights

Guides French clients through complex product selections (energy, telecom, insurance), ensuring optimal solutions and competitive pricing to drive satisfaction and retention.

Collaborates cross-functionally to streamline processes and enhance client experience, leveraging strong communication and client-centric approaches.

Manages inbound and outbound calls, providing expert advice and support to facilitate client decision-making and service subscriptions.

Plays a crucial role in enhancing company reputation through superior customer service quality and competitive product offerings.

Abeille Assurances

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Complex Risk Underwriter

France, France

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Summary

Managed administrative aspects of personal insurance contracts, developed training procedures, handled claims, and communicated underwriting decisions.

Highlights

Developed and implemented new training procedures for incoming staff, significantly improving onboarding efficiency and team readiness.

Managed complex personal insurance contracts and claims, ensuring administrative accuracy and compliance with regulatory frameworks.

Conducted in-depth analysis of medical, professional, and sports-related risks using advanced decision-making tools to ensure equitable pricing and client satisfaction.

Implemented long-term risk management strategies and maintained strict adherence to regulatory deadlines and procedures for all client and inspector communications.

Digital Insure

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Underwriter

France, France

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Summary

Assessed and managed borrower insurance files, ensuring compliance and coordinating with reinsurers and collective insurance bureaus.

Highlights

Verified compliance and assessed risks for borrower insurance files, utilizing decision-support tools to ensure insurability and proper administrative processing.

Managed the submission and reception of files to AERAS Level III (BCAC) and reinsurers (Swiss Re), ensuring timely and accurate processing.

Contributed to client and partner loyalty through high-quality service delivery, effective call handling, and efficient email communication.

Société Générale

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Client Advisor

France, France

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Summary

Cultivated and expanded a client portfolio through dedicated customer service and the sale of banking products and services.

Highlights

Developed and retained a robust client portfolio by providing exceptional in-branch customer service, fostering strong client relationships.

Successfully sold a range of banking products and services, including mortgages and personal loans, to meet client financial needs.

Managed end-to-end execution of banking operations, including account openings, loan applications, KYC compliance, and archiving.

BNP Paribas

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Remote Client Advisor

France, France

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Summary

Handled incoming and outgoing calls for sales of banking products and services, managing transactions and ensuring KYC compliance.

Highlights

Processed a high volume of inbound and outbound calls, effectively selling banking products and services to clients.

Managed diverse banking transactions, ensuring accuracy and efficiency in all client interactions.

Executed outbound KYC (Know Your Customer) calls, ensuring regulatory compliance and data integrity.

Education

Université Paris Nanterre

Nanterre, Île-de-France, France
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Professional Bachelor's Degree Banking, Finance, Insurance

IFCV

Paris, Île-de-France, France
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BTS (Higher National Diploma) Banking, Retail Market Option

Van Dongen High School

France, France
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Scientific Baccalaureate Science

Languages

French

English

Spanish

Skills

Client Service

Customer Service, Client Satisfaction, Client Relations, Client-Centric Approach.

Communication

Written Communication, Oral Communication, Bilingualism (French-English), Cross-functional Collaboration, Remote Collaboration.

Problem Solving & Analysis

Problem Resolution, Analytical Thinking, Data Analysis, Risk Analysis, Curiosity.

Project & Team Management

Project Management, Autonomous Organization, Teamwork, Leadership, Performance Reporting.

CRM & Digital Tools

CRM Strategy, Zoho CRM, Google Sheets, New Technologies, Digital Transformation, Automation Optimization.

Adaptability & Flexibility

Adaptability, Flexibility, Polyvalence, Initiative.

Compliance & Risk Management

Regulatory Compliance, Risk Management, Brand Identity Adherence, Underwriting Decisions.

Sales & Business Development

Sales Strategy, Client Loyalty, Portfolio Development, Product Sales, Negotiation.

Administrative & Operational Efficiency

Administrative Management, Process Optimization, Typing Skills, KYC (Know Your Customer).

Creativity

Creative Problem Solving, Innovative Campaigns, Brand Content.

Interests

Sociology

Artistic Activities

New Technologies

Digital Transformation